Policies & Information

On Display To Order Products
Some items advertised may indicate “On-Display In-store To Order. These items are on display and can be made readily available through our manufacturers and suppliers. Feel free to visit or contact any of our store locations for additional information regarding order duration. Items ordered can be picked up at the store, or can be shipped to you within our delivery service area.

Shipping Costs
Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select during checkout. We may on occasion offer free shipping for specific shipping options in select categories, or free shipping site-wide. If you have any questions, feel free to call our on-line support team toll-free at 800-981-3866.

Availability For Special Order Products
In the event you purchase an item that is not currently in-stock, generally we’re able to make these items available for in-store pick-up, or have them ready to be shipped directly to you within two to three weeks.

Returns/Refunds/Exchanges
At ABC WAREHOUSE we work extremely hard to satisfy every customer. If your recently purchased item is not functioning as designed due to product failure, simply call your salesperson at the number listed on your sales receipt. If you don’t remember your salespersons name or can’t find your receipt – no problem – just call 800 722 3333 and someone will help you. ABC WAREHOUSE will, in our discretion, repair it, replace it or depending on your method of payment, with valid receipt, will offer store credit or full refund. All sales are final on overstock, closeout and clearance items.

Promotional Offers
Due to certain restrictions, some items and brands may be excluded from promotional offers. Some offers are only available for in‑store redemption. Please contact a sales professional for further details.

Email Sign-Up Coupon Exclusions: $25 savings can only be applied to purchases of $249 or more. Offer is not valid on prior purchases and select appliances including, without limitation, select refrigerators, dishwashers, washers, freezers, cook tops, ranges, wine coolers, soundbars, mattresses and TVS , and Whirlpool®, Maytag®, KitchenAid®, Amana®, GE®, Avanti®, Haier®, Hotpoint®, Sharp®, LG®, Samsung®, Frigidaire®, Electrolux®, Summit®, Danby®, Bosch®, Sealy®, Stearns & Foster®, and Tempur-Pedic® products and trade styles. Offer excludes GE Profile Series & GE Cafe Series. Ask an Associate for details.

Sale Prices Calculation
Sale prices on website are calculated off our Pay Only, M.S.R.P, or Compare At pricing.

TV Trade-in Event Terms & Conditions
Trade-in offer excludes select series from Samsung, LG, Sony, Sunbrite, Optoma, and Furrion brands. For complete offer details, stop by any one of our 42 store locations throughout Michigan, Ohio, and Indiana.

"Or less" policy
We shop the competition every day and pride ourselves with offering the best deal in town! In the event you have found a better deal from an "in-stock" factory authorized local re-seller, feel free to call us at 800-981-3866 and talk with one of our sales representatives. When making shopping comparisons, remember that a better price does not always add up to a “better deal”. Always consider added charges such as shipping & handling when shopping on the internet. 

ABC's One Thousand Dollar Assurance Policy
ABC Warehouse was established in 1963 to offer the general public a warehouse way of buying at a better deal.  We are so sure that our deals are better, that we issue a $1,000 Assurance Policy that assures you WE BEAT ALL DEALS or you receive a thousand dollars.  So, before you purchase, bring us your best deal and we'll beat it.  If after your purchase, you find a better deal on the same model, by a full-stocking service dealer (written proof required) in this local marketing area during the first ninety days from date of purchase (computer, office equipment, flat-panel and micro display TV, 45 days), ABC will make your deal better, in either case (whether prior to your purchase or following your purchase), if we don't beat your best deal, then you get $1,000.  To make your claim, simply bring bona fide proof, such as a bill of sale or an advertisement, to the store and show it to the manager.  Qualified claims will be honored and processed within 21 working days.  Should you have any problems getting a qualified deal beaten, call ABC's "Heartline" number at 1-800-336-1888.  Naturally, the price guarantee may be suspended during promotions and does not apply to mail orders, manufacturer's rebates, dealers going-out-of-business, manufacturer's closeouts, merchandise offered as floor samples, one-of-a-kind, clearance sales, limited quantities or unauthorized (re)sellers.  Nor does it apply to any advertisements or offers where the merchandise is not readily available for immediate purchase and delivery.  You can always buy with confidence at ABC Warehouse, IT'S THE CLOSEST THING TO WHOLESALE. 

Our privacy policy
We at ABC Warehouse understand the concern regarding privacy and the Web and are committed to protecting the privacy of our customers. The information we collect is the same information we collect in-store when purchases are made. We do not sell or provide this information to third parties not affiliated with ABC Warehouse. We use this information to process your order and to provide a more personalized shopping experience.

We may occasionally present special offers or provide information of interest based on your purchases made, again the same way we currently do with in-store purchases. If upon receiving these types of information you do not find them useful, you can always "unsubscribe", or discontinue them at any time.

Non-Discrimination Policy
ABC Warehouse does not and shall not discriminate on the basis of: race, color, religion, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or any other protected basis, in any of its activities or operations. These activities include, but are not limited to: hiring and firing of staff, selection of vendors, and provision of services to customers. We are committed to providing an inclusive and welcoming environment for all members of our staff, vendors and customers.

How do I change my password?
Login in with your old password and go to the "my account" section of the site. There is a link to change your password.

How do I retrieve a forgotten username or password?
Lost password emails can only be sent to the email address currently listed (validated or invalidated) on your account or an email address previously validated for your account. If you know your username and password but no longer have access to a currently listed (validated or invalidated) or previously validated email address, you should change and validate your email address immediately.

Otherwise, a forgotten username or password means you will permanently lose access to your ABC Warehouse account. In this situation, you may wish to create a new account. Additionally, ABC Warehouse staff are not able to delete your account if you have forgotten your password or username.

Questions or concerns?
If you have any questions or concerns, please feel free to call our customer service department toll free at 800-981-3866.